Man Orders Rs 300 Lotion, Gets Bose Wireless Earbuds Worth Rs 19K Instead. Amazon Says ‘Keep It’

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Online shopping was already popular and now after the coronavirus pandemic, it has gained more momentum as people have started avoiding going to the market because of the fear of catching the lethal virus. However, the online shopping also has its side effects, the most common being getting something else instead of what you ordered. Something similar has happened with a Twitter user whose name is Gautam Rege and Twitter handle is @gautamrege.

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A couple of days ago, he took to the micro-blogging site Twitter and posted a photo of a packet of washing powder with Bose wireless earbuds. In his tweet he wrote that he ordered a skin lotion worth Rs. 300 from e-commerce firm Amazon but he received Bose wireless earbuds worth Rs. 19,000. What was more surprising was the fact that when he narrated the whole incident to Amazon, they asked him to keep it as the order is non-returnable.

This is what he tweeted: “Bose wireless earbuds (₹19k) delivered instead of skin lotion (₹300). @amazonIN support asked to keep it as order was non-returnable!”

Bose wireless earbuds (₹19k) delivered instead of skin lotion (₹300). @amazonIN support asked to keep it as order was non-returnable! pic.twitter.com/nCMw9z80pW

— Gautam Rege (@gautamrege) June 10, 2020

Well, if this was not enough, Amazon even refunded the amount of skin lotion to the Twitter user as the lotion was not delivered.

If it makes you feel any better, the skin lotion was refunded!!

— Gautam Rege (@gautamrege) June 10, 2020

However, one Twitter user talked about why Amazon is not willing to correct the goof-up. He told that the cost of logistics has been borne by Amazon but the cost of the product is on the vendor. This means that the vendor of Bose Wireless Earbuds will be bearing the loss and not Amazon while on the other hand, Amazon will still be in profit even after refunding for skin lotion because they will charge penalty on the vendor of skin lotion for discrepancy in the order delivery. In simple words, Amazon will earn profit in any case.

Yes @amazonIN can ask you to keep it and refund your money also.

Because cost of returning the item (logistics) is on them, cost of items is on the merchant.

Additionally merchant will be charged penalty for having problems with the order. @amazonIN will always make profit.

— Akshay Mathur (@akshaymathu) June 11, 2020

Twitter went crazy after this tweet and this is how people reacted:

#1

Is the skin lotion still in stock? Please send link.

— Hetal Rach (@heytal) June 10, 2020

#2

Gautam can I send you the skin lotion for Bose ..

— Srikanth (@srikanthbjp_) June 11, 2020

#3

I have used these headphones and they are fantastic. Cost around 18k.

You got them for Rupees 300.
Good for you.. Bad for the merchant.

Amazon doesn't want you to return the headphones.. That's the Almighty's signal that you should accept this gift.

Enjoy the sound.

— Lalit_Luis (@Lalit_Luis) June 11, 2020

#4

@amazonIN where are my ear buds & surf excel ? How will I wash clothes listening to music now ? I got a skin lotion

— Skin Doctor (@itchymissy) June 11, 2020

#5

Please let us know which lotion do we have to order to get these BOSE speakers

— Bourbon (@bubun_s) June 11, 2020

#6

Why don't aacidents like these ever happen to me

— Ladeeda Farzana (@ladeedafarzana) June 11, 2020

#7

I want thie scheme too

— Rosy (@rose_k01) June 11, 2020

#8

Hey… I got a skin lotion instead of my Bose earbuds … let’s exchange…

— shashankd (@shashankd) June 10, 2020

#9

I ordered amla juice two days ago. I receive amla juice only!! @amazonIN what is this behaviour?

— Anupriya Singh (@cricketwoman) June 11, 2020

#10

you have created a heavy demand for skin lotions on Amazon !! the prices definitely shoot up

— ssk (@iamssk) June 10, 2020

#11

Today @amazonIN will get thousands of order just looking at your incident. This mistake will help them in boosting their pantry sales. And what if this not a mistake but done purposely ??

— Rishi Bagree (@rishibagree) June 12, 2020

Have you ever faced any such situation? Share with us.

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